Living with a progressive neurological condition while drawing on her customer service background, Ash Dolby bridges the gap between client needs and service delivery in her role here at Able Foods. “I’m actually on the NDIS myself, so I have a unique perspective. I’m the kind of client that we serve at Able Foods,” she explains.
Having now spent almost five years on the team, Ash has witnessed Able Foods evolve from startup to full service provider. Her lived experience proves invaluable in supporting clients through the complex NDIS system.
“I don’t think I’m biased in saying that we do have such a good level of NDIS knowledge. We help clients not just with what food to order, but we help with funding conversations and support for accessing our deliveries.”
As a customer who shops around for meal delivery services, Ash’s loyalty speaks volumes. “I always come back to Able Foods meals. I think they’re really consistent, tasty and nutritious. I love that you get a side of veggies with all your meals. You know that you’re getting a well-balanced meal and you don’t always get that elsewhere.”
“There’s still some clients that I recognise their names from when I first started, nearly five years ago now! People know Able Foods is quality.”
This quality drives retention. “There’s still some clients that I recognise their names from when I first started, nearly five years ago now! People know Able Foods is quality.”
Ash embodies the values-driven culture at Able Foods. “Coming from a very corporate background,
everything we do and the people we hire at Able Foods, we all share the same values. We really just want to help people live their best lives. That’s at the core of what we do.”
Beyond her role at Able Foods, Ash channels her commitment to accessibility through her blog, Access with Ash, reviewing the accessibility of venues across Melbourne. She also provides advisory services to MediStays, assessing accommodation accessibility for people transitioning from hospital care.
Ash brings personal insight, professional expertise and a natural drive to share her knowledge and
experience to improve outcomes and access for others.
This article originally appeared in the For Purpose Investment Partners Impact Report 2025.
Able Foods is proudly owned by For Purpose Investment Partners (FPIP). FPIP is a not-for-profit social impact investment manager, bringing private sector capital and capabilities into sizable businesses and projects to create significant social impact.
